01. Fair information practice

These Terms of Services (“Terms”) govern your use of Sarkari Suvidha (accessible at www.SarkariSuvidha.org). Sarkari Suvidha (hereinafter may be referred to as ‘Site’) is an application which is designed, developed and hosted by the National e-Governance Division under the Ministry of Electronics and Information Technology, Government of India. Sarkari Suvidha and all data, text, designs, pages, graphics, user interfaces, visual interfaces, images, artwork, photographs, trademarks, logos, audio and video and HTML code, source code, or software (collectively, “Content”) that reside or are viewable or otherwise discoverable on the Site are the property of National e-Governance Division, Ministry of Electronics and Information Technology. By visiting or using Sarkari Suvidha, you expressly agree to and consent to be bound by these Terms, as updated from time to time. You represent and warrant that you have the authority to accept this Agreement on behalf of yourself, a company, and/or other group or entity, as applicable. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, DO NOT USE THE SITE. This Agreement, any accompanying Terms and any documents incorporated into this Agreement by reference, constitute the entire agreement between You and Sarkari Suvidha regarding the Site and shall supersede all prior agreements and understandings that you may have previously accepted governing your use of Sarkari Suvidha, whether written or oral, or whether established by custom, practice, policy or precedent, with respect to the subject matter of this Agreement. Nothing in this Agreement shall be construed to grant you a right to any other Sarkari Suvidha service and MeitY reserves the right to discontinue any Sarkari Suvidha product or service at any time in its sole discretion.

Description of Service Sarkari Suvidha is a digital storage and sharing platform for your personal documents and certificates. The Site allows secure access to documents issued by the government agencies and other institutions. The Site also provides you a personal cloud space to store your documents and certificates in your account by uploading them. The key features of the Site include, but are not limited to, creation of digital lockers, storing documents and sharing of government issued or other documents and uniform resource identifiers (URIs) with different public or private organizations. Sarkari Suvidha is accessible to all Indian citizens who can open their accounts with their mobile numbers. Ownership of Content and License When you use the Site, you provide us with your files, documents, certifications, and other information regarding these documents, as well as the eKYC details from Aadhaar in the event of Aadhaar-linked accounts. You also give us and our registered issuers permission to store your documents or certificates in your Sarkari Suvidha electronically, or via URIs. You can share your contents with others using Sarkari Suvidha. Unless you share your documents with others, no one can access them. Sarkari Suvidha grants you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to use our Services, subject to and in accordance with our Terms. This license is for the sole purpose of enabling you to use our Services in the manner permitted by our Terms. Violation of any of the terms below will result in the termination of your account. You retain any intellectual property rights that you have in your content. We do not claim ownership in any of your content, including any text, data, information, and files that you upload, share, or store in your Sarkari Suvidha account. However, we need you to give us some legal permissions (known as a ‘license') to use this content, including to host your content on our servers and back it up. This is solely for the purposes of providing and improving our products and services. This license will end when your content is deleted from our Site. You are solely responsible for contents you share and consequences thereof. Sarkari Suvidha does not actively pre-screen content, but it reserves the right to refuse or remove any content or account that in its sole discretion is found to be unlawful, offensive, threatening, promoting violence, defamatory, pornographic, or violating Sarkari Suvidha Terms of Service and Privacy Policy or violating any other user or party's intellectual property rights.

02. Refund Policy

At Sarkari Suvidha, we want to ensure that you are 100% happy with your purchase. If you have technical or sales queries, do not hesitate to contact us. If after you attempt to resolve issues with Support staff and feel the product(s) you purchased does/do not best fit your requirements, we want to make things right. Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly. Sarkari Suvidha and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card.

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